Processing time
Sukaizen ships from Pakistan to supported destinations worldwide, including the United States and Japan. We confirm your size, colour and any custom details in writing before approved production begins.
You may request changes or cancellation within 24 hours of final written approval. Approved production does not begin during that period. Revised final approval restarts the 24-hour window. We confirm the production schedule in writing and email tracking when your order ships. See our order approval and cancellation terms.
Delivery times
Once dispatched, delivery time depends on your destination region. Estimates below are typical — actual times can vary with customs clearance and seasonal volume.
| Region | Standard ($30) | Express (paid) |
|---|---|---|
| Japan | Confirmed for your order | Confirmed for your order |
| United States & Canada | 5–8 business days | 2–4 business days |
| United Kingdom & Europe | 5–8 business days | 2–4 business days |
| Australia, NZ & Asia Pacific | 5–10 business days | 3–5 business days |
| Middle East & Africa | 8–14 business days | 4–6 business days |
| South America | 10–18 business days | 5–8 business days |
Shipping cost
Standard tracked delivery is $30 for the United States and every other supported destination.
Express shipping is available at checkout for most regions. The exact cost depends on your destination and parcel weight; it is calculated dynamically before payment so there are no surprises.
Tracking
Every order ships with full tracking. You will receive a tracking link by email the moment the package leaves our atelier. The link works with the carrier's own tracking page — typically DHL, FedEx, EMS, or your country's national post for the last mile.
If your tracking has not updated after 5 business days, please email support@sukaizen.com with your order number and we will open a trace with the carrier.
Import duties taxes and tariffs
The buyer pays all applicable destination-country import duties, customs taxes, tariffs and related import charges, including additional tariffs assessed on Pakistan-origin products. Import VAT, GST or consumption tax, courier clearance, brokerage, handling and duty-advance fees may also apply. These charges are separate from product prices and shipping unless explicitly included for your order.
Courier selection and prepaid duties
Sukaizen selects the courier and shipping service. Duties are normally payable by the buyer. For a particular order, Sukaizen may offer or arrange prepaid duties and will confirm the covered charges in writing. Courier selection alone does not promise that duties are included, and it does not override a prepaid commitment already made to you.
If your order expressly includes prepaid import charges, you should not pay those same charges again. Contact us if the carrier requests a duplicate payment. Sukaizen does not promise duty-paid delivery for every order.
Customs assessments and declarations
Customs authorities determine rates under the rules applicable when the goods are imported. Rates depend on destination, origin, product, materials, tariff classification and customs value; freight and insurance may form part of the taxable value. Low order value does not guarantee exemption. Check with your customs authority or carrier before ordering if you need an estimate.
We declare accurate descriptions, values and actual product origin. We cannot reduce the declared value, misstate the origin or mark a commercial purchase as a gift. Dispatch from Pakistan does not itself determine the legal origin of every item.
Clearance delays and unpaid charges
Pay valid import invoices by the stated deadline and provide legally required clearance information. Inspection or missing documents can delay delivery; delivery estimates do not guarantee a clearance date. We assist with invoices and order documents, but customs determines assessment and release.
Refusing a parcel or leaving import charges unpaid does not automatically cancel the order or guarantee a full refund. If the parcel returns, we review it under this policy. Where legally permitted, reasonable documented return, storage or unrecoverable clearance costs caused by refusal may be deducted. We explain deductions and do not add a separate restocking fee. If the parcel is not returned, contact us for a review of its status and your applicable rights.
Customs taxes after a return or exchange
Duties, taxes and fees you pay directly to customs, a carrier or a broker are not refunded by Sukaizen. Request any available repayment from that authority or provider; approval is not guaranteed. We provide available supporting documents. Charges collected by Sukaizen are reviewed separately and refunded where required. An exchange shipment may incur new import charges.
Lost or damaged packages
In the rare case a package is lost, stuck in transit, or arrives damaged:
- Lost in transit: Email us with your order number. We open a claim with the carrier and discuss replacement or refund under applicable law. Carrier investigations do not extend legal remedy deadlines.
- Damaged on arrival: Photograph the packaging and the jacket immediately, and email us within seven calendar days of delivery with your order number and shipping label. Keep the item and packaging. We review the evidence and arrange a remedy under our order and returns policy; the seven-day reporting period does not limit statutory rights.
- Marked delivered but not received: Check with neighbours, building management, and your local post first. If still missing, email us within 14 days of the marked delivery date and we will open a carrier trace.
Address changes
If you spot an address mistake after ordering, email us promptly at support@sukaizen.com and we will confirm in writing whether it can be updated before dispatch. Once a package has shipped we cannot redirect it — you would need to wait for delivery and arrange forwarding yourself.
Questions? Contact us. We respond within one business day. For returns and refunds, see our refund policy.